CUSTOMER SUPPORT

Real people. Practical answers. Here when you need us.

We're here to make energy simple. Find the information you need, access helpful resources, or get in touch with our team — we're ready to help.

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HOW CAN WE HELP?

Quick access to common support topics.

Choose a topic below to find answers, forms and next steps. Can't find what you're looking for? Our team is always here to help.

Billing questions Understand your bill, payment options and account details. Site IDs Alberta Utilitynet lookup. For assistance with available for other regions contact support below. Moving locations Setting up service at a new address or closing a location. Contract information Request an existing agreement or have an energy offer reviewed. Renewals Get ready for your upcoming renewal or explore new options. General support Have a different question? We're here to help.
HELPFUL RESOURCES

Tools and information at your fingertips.

Explore our most commonly used resources, forms and links to keep your business moving forward.

FAQs

Find quick answers
to common questions.

Utility information

Links to regulated
providers and utilities
across Canada.

Forms and documents

Access important
forms and resources.

Energy insights

Helpful articles and
market updates.

CUSTOMER SUPPORT CENTRE

Still need
help?

Send us a support request and our team will connect you with the right person to help. Select a topic in the form and we'll guide you through the information we need.

Prefer to speak with someone?

Our team is available to assist with your questions and connect you with the appropriate advisor.

Call our team

1-888-405-7915

Choose a support topic in the form to see the relevant questions and document upload options.

If you require assistance with billing, moving locations, contract information or general support? Complete the form below and select the appropriate support topic. Our team will review your request and help you with the next steps wihtin the next 24 - 48 hours.

A PARTNER THROUGH IT ALL

We're with you at every step.

Reliable support. Practical solutions. A more sustainable tomorrow.

Let's talk energy